{"id":8457,"date":"2025-11-16T06:16:28","date_gmt":"2025-11-16T06:16:28","guid":{"rendered":"https:\/\/mara.com.mx\/?page_id=8457"},"modified":"2025-11-16T06:30:11","modified_gmt":"2025-11-16T06:30:11","slug":"politica-de-reembolso","status":"publish","type":"page","link":"https:\/\/mara.com.mx\/?page_id=8457","title":{"rendered":"Pol\u00edtica de reembolso"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Pol\u00edtica de reembolso<\/h1>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Los reembolsos proceden a trav\u00e9s de una reclamaci\u00f3n del cliente<\/strong>, y mediante comprobaci\u00f3n de responsabilidad de la tienda en la causa de su insatisfacci\u00f3n,\u00a0<strong>exhibiendo comprobante de compra, ticket o factura.<\/strong><\/li>\n\n\n\n<li><strong>Con el visto bueno de la gerencia de la tienda<\/strong>, se puede hacer el reembolso en efectivo, dep\u00f3sito a su cuenta,\u00a0bonificaci\u00f3n a cuenta personal\u00a0o cualquier otro m\u00e9todo que se llegue acuerdo mutuo.<\/li>\n\n\n\n<li><strong>No se hacen devoluciones por el cobro del flete para pedidos ya enviados, retrasos de entrega\u00a0del envi\u00f3 por parte de la paqueter\u00eda\u00a0o si el cliente se niega a recibir el\u00a0envi\u00f3<\/strong>. La \u00fanica excepci\u00f3n\u00a0a lo anterior es en casos de fuerza mayor, perdida o da\u00f1o de la mercanc\u00eda, pero esto queda a discrepancia final de nosotros o de la fletera.<\/li>\n\n\n\n<li>Los art\u00edculos devueltos deben encontrarse en buen estado, con sus empaques y etiquetas correspondientes.\u00a0<\/li>\n\n\n\n<li>Por pol\u00edtica de nuestras fleteras\/paqueter\u00edas,\u00a0<strong>solo tiene 48 horas h\u00e1biles despu\u00e9s\u00a0de haberse entregado su pedido para presentar alguna queja o problema<\/strong>, de otra forma no nos hacemos responsables nosotros o nuestras fleteras\/paqueter\u00edas.<\/li>\n\n\n\n<li>Para realizarse la devoluci\u00f3n completa del dinero ser\u00e1 necesario que el cliente reciba la mercanc\u00eda primero.\u00a0<strong>Si el cliente se niega a recibir el pedido, este se devuelve por razones de ausencia del cliente en su domicilio o por haber escrito su domicilio de forma incorrecta. Se le devolver\u00e1 el dinero de la mercanc\u00eda, pero<\/strong>\u00a0<strong>se le restara el costo de la(s) gu\u00eda(s) de envi\u00f3 en su devoluci\u00f3n, esto aplica aun cuando el env\u00edo\u00a0es gratis.<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de reembolso<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-8457","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mara.com.mx\/index.php?rest_route=\/wp\/v2\/pages\/8457","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mara.com.mx\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mara.com.mx\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mara.com.mx\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/mara.com.mx\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=8457"}],"version-history":[{"count":3,"href":"https:\/\/mara.com.mx\/index.php?rest_route=\/wp\/v2\/pages\/8457\/revisions"}],"predecessor-version":[{"id":8465,"href":"https:\/\/mara.com.mx\/index.php?rest_route=\/wp\/v2\/pages\/8457\/revisions\/8465"}],"wp:attachment":[{"href":"https:\/\/mara.com.mx\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=8457"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}